Warfare Warehouse Warranty, Returns & Refund Policy
Thank you for shopping with Warfare Warehouse. We are committed to ensuring customer satisfaction and complying with our obligations under Australian Consumer Law. Please carefully review the following terms, which govern our warranty, returns, and refund process.
Warranty
All blasters purchased from Warfare Warehouse on or after 20 June 2025 include a 30-day limited warranty covering manufacturing defects.
Each blaster is inspected and tested by our qualified technicians prior to sale.
To lodge a warranty claim, customers must return the product with proof of purchase and a written description of the fault.
Warranty claims are only accepted for items purchased and shipped within Queensland.
This warranty will be void if the blaster shows evidence of misuse, neglect, modification, attempted modification, physical damage, or use outside manufacturer specifications (including but not limited to the use of BBs, metal, or alternative projectiles).
Any product returned and found to be in working order will be returned at the customer’s expense, including a postage and handling fee.
If a fault is verified, the item will be repaired or replaced at no cost. If neither repair nor replacement is possible, store credit may be issued.
⚠️ Please note: Gel blasters are mechanical devices, and wear and tear from regular use is not a manufacturing fault. Such wear is expected and not covered under warranty. For servicing outside the warranty period, please contact your nearest Warfare Warehouse store.
Warranty claims made beyond the 30-day period will be considered on a case-by-case basis.
Order of remedies for warranty claims:
Attempt repair of the product.
If repair is not possible, replacement will be offered.
If no replacement is available, store credit will be provided.
Returns
All returns and refunds are handled in accordance with Australian Consumer Law (ACL), as outlined by the Australian Competition and Consumer Commission (ACCC): https://www.accc.gov.au/consumers.
Change of mind returns are not accepted. Non-faulty items cannot be returned or exchanged.
Returned products undergo an assessment by our technicians to determine the nature and cause of the fault. Assessments typically take 1–3 business days, after which you will be updated on the outcome.
If the product is confirmed to be faulty due to a manufacturing defect, it will be repaired, replaced, or refunded at no extra cost.
If the product is found to be in working order, a postage and handling fee will be charged before the item is returned.
Products damaged by misuse, neglect, modification, or use outside intended specifications are not eligible for return or refund.
Returns are only accepted from Queensland.
Refunds
Once your returned item has been received and assessed, we will notify you of the outcome.
If approved, refunds will be issued to your original payment method.
Refund times vary depending on your financial institution. Please contact your bank or card provider for approximate processing times.
📌 Important Notice: This policy does not exclude or restrict the consumer guarantees provided under the Australian Consumer Law. Customers are entitled to a repair, replacement, or refund if a product is faulty, unsafe, or not as described.